Student Support

Student Support

PIHMS has a full time Student Support coordinator, on-campus and available to students when required. 

Support services available include:

  • counselling
  • career development
  • job placement - View information about New Zealand employment entitlements on the Ministry of Business, Innovation and Employment website. Know your employment rights and Hours and wages.
  • learning support
  • English language support

PIHMS is committed to assisting all students. 

International Students

When students come to study at PIHMS in New Zealand, PIHMS has an important responsibility to ensure that those students are well informed, safe and properly cared for.

To support this, the New Zealand government has developed the Education (Pastoral Care of International Students) Code of Practice 2016, which was amended in 2019.

You can also download the Code of Practice in the following languages:


NZQA can also be contacted on 0800 697 296.

Please find further information regarding Disputes Resolution Services on the NZQA website. 

Student Safety on Roads

New Zealand road system and conditions are unique, and students need to be aware of the risks on the roads in New Zealand. Students need to have an overview of information about driving in New Zealand to ensure their safety and the saftey of others. Please follow these links to find useful information on Driving in New Zealand and New Zealand Rode Code Online.

It is highly recommended that students have at least third-party vehicle insurance if they drive a vehicle.

Keeping safe in the water

New Zealand has many beaches, lakes and rivers for you to discover and enjoy, to keep safe in and around the water be sure to vist Water Safety New Zealand.

PIHMS Important information for International Students

To help make your journey to PIHMS easier check out our International Student Pre-Arrival Guide

Insurance for International students

PIHMS is required under the Education (Pastoral Care of International Students) Code of Practice 2016 to ensure 'as far as practicable' that international students have appropriate insurance, PIHMS will work along side our international students and their agents to make sure that each student has the correct insurance for their needs and for the duration of their study.


For student safety we use CCTV in the accomodation blocks.

CCTV cameras will:

• be operational 24 hours per day every day;
• be movement activated and include infrared technology;
• monitor access to, and movements of, people in public areas (corridors, lounge, entertainment areas);
• be positioned at entry points and fire doors.

Cameras will be securely installed and maintained to prevent unauthorised access, use, modification and disclosure.
Signs will be displayed near CCTV cameras to notify people that cameras are in operation.
Footage will be stored on dedicated computers on campus for a period of 30 days and access will be password protected.
Footage will only be reviewed in the event of an incident requiring investigation, and exported onto a USB and downloaded and securely filed by the SSC.

Footage will be released on USB to government agencies (such as NZ Police, Department of Justice, Ministry of Education, NZQA, Inland Revenue and the Accident Compensation Corporation) when required by law.


The Privacy Act came into force on 1 July 1993 with the stated aim of protecting the privacy of natural persons. It requires PIHMS to collect, hold, handle, use and disclose personal information in accordance with the twelve information privacy principles in the Act.

PIHMS collects and stores information to:

• manage the business of PIHMS (including internal reporting and administrative processes)
• comply with the requirements of the Education Act 1989 and other legislation relating to maintenance of records
• supply information to government agencies and other organisations as set out below

Supply of information to government agencies and other organisations. PIHMS supplies data collected to government agencies, including:

• the Ministry of Education
• the New Zealand Qualifications Authority
• the Tertiary Education Commission
• the Ministry of Social Development (in relation to student loans and allowances) and Inland Revenue (student loans)
• Immigration New Zealand and the Ministry of Business, Innovation and Employment (for those who are not New Zealand citizens or permanent residents)
• agencies who support particular students through scholarships, payment of fees or other awards (if you are a recipient of one of these awards).

Those agencies use the data collected from tertiary education organisations to:

• administer the tertiary education system, including allocating funding
• develop policy advice for government
• conduct statistical analysis and research

The government agencies above may supply data collected to Statistics New Zealand for the purposes of integrating data with data collected by other government agencies, subject to the provisions of the Statistics Act 1975. Integrated data is used for the production of official statistics, to inform policy advice to government and for research purposes.
In handling data supplied by you, the government agencies are required to comply with the provisions of the Privacy Act 1993.
When required by law, PIHMS releases information to government agencies such as the New Zealand Police, Department of Justice, Ministry of Social Development, and the Accident Compensation Corporation (ACC).
Information collected may be supplied to other educational organisations for the purpose of verifying academic records.